Accounts Payable & Receivable inaccessible due to error
Feb 6, 01:30 UTCResolved - For approximately 12 hours, the Accounts Payable and Accounts Receivable sections of Aplos were presenting error messages which prevented use. The team identified the root...
View ArticleAplos login page returning 504 Gateway Time-out error
Feb 6, 18:54 UTCResolved - This incident has been resolved.Feb 6, 18:16 UTCMonitoring - A fix has been implemented and we're monitoring the results.Feb 6, 18:04 UTCInvestigating - The Aplos login page...
View ArticleAplos login page returning 504 Gateway Time-out error
Feb 12, 20:19 UTCMonitoring - A fix has been implemented and we're monitoring the results.Feb 12, 20:18 UTCInvestigating - The Aplos login page (https://app.aplos.com/aws/login) is currently returning...
View ArticleAplos login page returning 504 Gateway Time-out error
Feb 29, 04:49 UTCResolved - This incident has been resolved.Feb 29, 01:20 UTCMonitoring - The issue should now be resolved, we will continue to monitor the situation.Feb 29, 01:19 UTCInvestigating -...
View ArticleEvents page not loading
Apr 17, 17:30 UTCResolved - This incident has been resolved.Apr 17, 17:13 UTCInvestigating - The Aplos 'Events' page (Donations --> Events) is loading only a blank page. We are currently...
View ArticleEmails sent from Aplos aren't being delivered
Apr 19, 17:25 UTCResolved - This incident has been resolved. Undelivered emails sent from Aplos should be re-sent shortly, if they haven't already.Apr 18, 21:58 UTCInvestigating - The team has...
View ArticleEmails sent from Aplos aren't being delivered
Apr 24, 16:22 UTCResolved - This incident has been resolved, emails sent from Aplos are delivering as expected once again.Apr 23, 23:22 UTCInvestigating - The team has discovered an issue that is...
View ArticleError when logging in or creating a free trial account
Apr 26, 16:47 UTCResolved - This incident has been resolved. If you are still facing an error when logging in from the Aplos home page, please clear any of your browser's cache/cookie files that...
View ArticleAplos returning 502/504 error when trying to log in
Apr 29, 21:00 UTCResolved - Aplos was down for a brief moment at the time noted here, returning a 502/504 error to anyone trying to access. The issue was quickly identified and has since been resolved.
View ArticleAplos Public API returning 403 error on authentication
May 6, 22:45 UTCResolved - This incident has been resolved.May 6, 22:13 UTCInvestigating - When attempting to authenticate requests to Aplos' Public API, users are met with a 403 error. The team is...
View ArticleEmails sent from Aplos are seeing delays in delivery.
May 31, 19:24 UTCIdentified - The issue has been identified and we are working towards a solution but there is no ETA for when this will be resolved.May 31, 17:47 UTCInvestigating - The team has...
View ArticleSlow load times for some pages
Jun 4, 23:43 UTCResolved - This incident has been resolved.Jun 4, 17:50 UTCMonitoring - A fix has been implemented and we are monitoring the results.Jun 4, 15:56 UTCInvestigating - We are actively...
View ArticleJune 2024 Scheduled Maintenance
THIS IS A SCHEDULED EVENT Jun 18, 07:00 - 10:00 UTCJun 6, 18:42 UTCScheduled - Aplos is conducting planned maintenance on June 17 starting at 8:00 PM PDT. During this window, we expect the following to...
View ArticleAplos log-in page intermittently down and degraded performance
Jun 20, 22:49 UTCResolved - This incident has been resolved. The issues were caused by an outage with our Content Delivery Network provider- as soon as their incident concluded, Aplos traffic resumed...
View ArticleAplos log-in page unavailable and slow performance
Jul 9, 19:49 UTCResolved - This incident has been resolved.Jul 9, 19:42 UTCMonitoring - A fix has been applied and performance looks to be improving. We'll continue to monitor the situation to ensure...
View ArticleAplos log-in page unavailable and slow performance
Jul 16, 20:34 UTCResolved - This incident has been resolved.Jul 16, 15:04 UTCMonitoring - A fix has been applied and performance looks to be improving. We'll continue to monitor the situation to ensure...
View ArticleEmail notifications for AplosPay & Bill Pay events were delayed
Aug 22, 16:22 UTCResolved - From approximately August 10th until August 22nd, email notifications relating to AplosPay and Bill Pay were delayed. Some example AplosPay notifications include Donations...
View ArticleEvents administration page is down
Sep 10, 19:30 UTCResolved - For 90 minutes as of the noted time, navigating to Donations > Events in the app resulted only in a blank page. This issue is now resolved.
View ArticleEvents administration page is down
Sep 11, 19:21 UTCResolved - This incident has been resolved.Sep 11, 19:18 UTCIdentified - Navigating to Donations > Events in the app results only in a blank page. We are aware of the issue and are...
View ArticleWebsites and Web Builder errors
Oct 8, 20:33 UTCResolved - This incident has been resolved.Oct 8, 19:42 UTCInvestigating - When attempting to access Web Builder features, users are met with either 404 or 504 errors. This includes The...
View ArticleEvents administration page is down
Oct 14, 21:00 UTCResolved - For a brief period at the denoted time, navigating to Donations > Events in the app resulted only in a blank page. We quickly became aware of the issue and it is now...
View ArticleNovember 2024 Scheduled Maintenance
THIS IS A SCHEDULED EVENT Nov 4, 04:00 - 06:00 UTCOct 23, 21:59 UTCScheduled - Aplos is conducting planned maintenance on Nov 4th starting at 9:00pm PDT.During this window, we expect the following to...
View ArticleAplos login page unavailable and slow performance
Nov 20, 18:31 UTCResolved - This incident has been resolved.Nov 20, 17:12 UTCMonitoring - A fix has been implemented and we are monitoring the results.
View ArticlePublic Donation Forms are returning a 404 error
Dec 3, 18:01 UTCResolved - A fix has been applied and this issue is now resolved.Dec 3, 17:41 UTCIdentified - When accessing public donation forms created in Aplos, donors are receiving a 404 error...
View ArticleSome users are experiencing issues logging into Aplos
Dec 12, 02:16 UTCMonitoring - A fix has been implemented and we are monitoring the results.Dec 11, 17:54 UTCInvestigating - We are investigating a spike in error rates relating to issues concerning the...
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