November 2024 Scheduled Maintenance
THIS IS A SCHEDULED EVENT Nov 4, 04:00 - 06:00 UTCOct 23, 21:59 UTCScheduled - Aplos is conducting planned maintenance on Nov 4th starting at 9:00pm PDT.During this window, we expect the following to...
View ArticleAplos login page unavailable and slow performance
Nov 20, 18:31 UTCResolved - This incident has been resolved.Nov 20, 17:12 UTCMonitoring - A fix has been implemented and we are monitoring the results.
View ArticlePublic Donation Forms are returning a 404 error
Dec 3, 18:01 UTCResolved - A fix has been applied and this issue is now resolved.Dec 3, 17:41 UTCIdentified - When accessing public donation forms created in Aplos, donors are receiving a 404 error...
View ArticleSome users are experiencing issues logging into Aplos
Dec 12, 02:16 UTCMonitoring - A fix has been implemented and we are monitoring the results.Dec 11, 17:54 UTCInvestigating - We are investigating a spike in error rates relating to issues concerning the...
View ArticleEmail Campaigns scheduled to send from 4pm PST 01/03/2025 through 10am PST...
Jan 4, 00:30 UTCResolved - We identified the issue at the latter time and are actively working to re-send any Email Campaign which failed to send during this window.
View ArticleSome users may have faced login issues and performance degradation
Jan 10, 17:00 UTCResolved - Certain users may have faced errors or extensive loading times while using Aplos for small windows of time. The team has already implemented a fix and all related issues...
View ArticleUsers are unable to access Bank Integration
Jan 10, 22:42 UTCResolved - This incident has been resolved.Jan 10, 19:25 UTCMonitoring - We have deployed a fix for this issue . We are continuing to monitor the situation.Jan 10, 18:56...
View ArticleLogin page down and performance issues
Feb 10, 18:22 UTCResolved - This incident has been resolved.Feb 10, 17:15 UTCInvestigating - We have received reports of the login page being unavailable and intermittently slow loading across Aplos....
View ArticleIncome Statement report is not loading
Feb 19, 23:04 UTCMonitoring - The fix is in place and the Income Statement should be accessible again. The team will continue to monitor for issues.Feb 19, 22:49 UTCUpdate - We have implemented a fix...
View ArticleDegraded Performance
Mar 10, 14:06 UTCResolved - This incident has been resolved.Mar 7, 16:57 UTCUpdate - We are continuing to monitor for any further issues.Mar 7, 16:51 UTCMonitoring - Aplos saw intermittent performance...
View ArticleDegraded Performance
Mar 13, 14:41 UTCResolved - This incident has been resolved.Mar 12, 15:44 UTCMonitoring - Aplos saw intermittent performance degradation, causing slow loading speeds across the application. We believe...
View ArticleLogin page unavailable
Mar 17, 00:54 UTCResolved - The issues have subsided and the team will continue monitoring for stability.Mar 16, 22:51 UTCInvestigating - We are investigating reports of the login page being...
View ArticleDegraded Performance
Mar 26, 04:43 UTCResolved - This incident has been resolved.Mar 25, 21:27 UTCMonitoring - To improve system performance and reliability, we're upgrading this week. We have identified that this...
View ArticleMarch 2025 Scheduled Maintenance
Mar 30, 05:45 UTCCompleted - The scheduled maintenance has been completed.Mar 30, 04:03 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 26,...
View ArticleUnable to Pay Bills
Apr 1, 15:23 UTCResolved - This incident has been resolved.Mar 31, 20:52 UTCMonitoring - A fix has been deployed for the buttons and we will continue to investigate general styling issues.Mar 31, 20:15...
View ArticleOnline donations aren't creating deposits in their designated account registers
Apr 22, 16:01 UTCResolved - The fix was applied and all fully-processed Donations should now be posted to their appropriate registers.Apr 22, 00:32 UTCMonitoring - A fix has been implemented for this...
View ArticleOne-Time Donation Receipts were failing to send for some users since April 25th
May 16, 19:48 UTCResolved - We were recently alerted to an error concerning Online Donation Receipts (for One-Time donations only, not Recurring) and have discovered that they were not being sent to...
View ArticleAplos pages are down
Jun 4, 17:56 UTCResolved - The issue has been resolved. All pages in Aplos should be available.Jun 4, 17:46 UTCUpdate - Login should be working again but the contribution page is still unavailable.Jun...
View ArticleCertain Contributions cannot be edited and Contributions created via the...
Jun 6, 01:56 UTCResolved - These issues have been resolved.Jun 5, 22:06 UTCIdentified - The issue has identified and a fix is being prepared.Jun 5, 21:10 UTCInvestigating - Related to yesterday's...
View ArticleCertain system emails (such as Donation Notifications to Merchants) have not...
Jun 10, 17:17 UTCResolved - This incident has been resolved. Emails which did not send since the issue began will slowly be re-processed, and should be delivered shortly.Jun 10, 17:10 UTCInvestigating...
View ArticleReport Data Visualizer is unavailable
Jun 11, 14:45 UTCResolved - The Report Data Visualizer is once again operational.Jun 10, 18:45 UTCIdentified - We have identified an issue that is preventing the use of the Report Data Visualizer, and...
View ArticleA global Google outage may be creating issues with Donation Forms and...
Jun 13, 15:27 UTCResolved - Google services are now back to working as normal.Jun 12, 19:09 UTCMonitoring - We have implemented a temporary workaround and payments submitted through Donation Forms...
View ArticleBank Reconciliation
Jun 20, 23:55 UTCResolved - This incident has been resolved.Jun 20, 17:36 UTCMonitoring - A fix has been implemented and we are monitoring the results.Jun 20, 17:36 UTCUpdate - We will continue to...
View ArticleTransactions which previously had Tags are no longer displaying their Tags
Jul 4, 02:48 UTCResolved - As of ~6:30pm PT, all Transaction-line Tags that were created before this incident began have been restored.Jul 3, 23:54 UTCMonitoring - The team has discovered the cause of...
View ArticleUsers are unable to authenticate with PEX
Jul 11, 01:44 UTCUpdate - Our investigations will continue into tomorrow, as we are now communicating with the PEX team to help track down the source of this issue. Please note that many users who are...
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