Email Campaign Analytics Issues
Aug 18, 00:32 UTCResolved - This incident has been resolved.Aug 18, 00:13 UTCMonitoring - We've identified and deployed a fix. Email campaign analytics for new campaigns are now working as intended...
View ArticleEvents Page Not Displaying
Aug 21, 20:23 UTCResolved - This incident has been resolved.Aug 21, 19:49 UTCInvestigating - The Events management page (Donations > Events) is not displaying for many customers. We have identified...
View ArticleText to Give: Limited Service Interruption
Aug 23, 00:18 UTCResolved - This incident has been resolved.Aug 22, 15:53 UTCMonitoring - The chatbot that facilitates Text to Give conversations is responding and we are monitoring.Aug 21, 15:16...
View ArticleBulk Texting Analytics Issues
Aug 28, 23:54 UTCResolved - This incident has been resolved.Aug 25, 19:14 UTCMonitoring - A fix has been deployed, bulk texting analytics and responses are now appearing in Aplos as of approximately...
View ArticleWebsites and Website Administration are not available
Aug 30, 19:28 UTCResolved - This incident has been resolved.Aug 30, 19:12 UTCInvestigating - We are currently investigating an issue that is preventing access to the Website Builder/Administration tools.
View ArticleUpdating a Bank Account in the Merchant Center is unavailable.
Sep 8, 21:17 UTCResolved - This incident has been resolved.Sep 8, 20:44 UTCIdentified - We have identified the issue and are preparing to release a fix.Sep 8, 17:50 UTCInvestigating - Updating a Bank...
View ArticleDegraded Performance
Oct 11, 17:30 UTCResolved - Aplos saw intermittent performance degradation lasting for about 90 minutes prior to the time of this report, causing slow loading speeds across the application. This issue...
View ArticleDegraded Performance
Oct 24, 20:59 UTCResolved - Aplos saw intermittent performance degradation lasting for about 90 minutes prior to the time of this report, causing slow loading speeds across the application. This issue...
View ArticleDegraded Performance
Oct 25, 22:59 UTCResolved - This incident has been resolved.Oct 25, 21:03 UTCMonitoring - The issue now looks to be resolved and performance has regulated.Oct 25, 20:15 UTCInvestigating - Aplos is...
View Article502 Bad Gateway/504 Gateway Time-out Errors
Oct 26, 21:29 UTCResolved - This incident has been resolved.Oct 26, 20:33 UTCMonitoring - The team has implemented fixes and the issues appear to be resolved. We are now actively monitoring to ensure...
View ArticleDegraded Performance
Dec 20, 01:23 UTCResolved - This incident has been resolved.Dec 19, 22:12 UTCInvestigating - Aplos is currently facing performance degradation, resulting in intermittently slow loading across the...
View ArticleIssues reaching log-in page
Jan 21, 01:00 UTCResolved - There was an issue preventing access to the Aplos log-in page, this lasted for approximately 15 minutes before it was resolved.
View ArticleAccounts Payable & Receivable inaccessible due to error
Feb 6, 01:30 UTCResolved - For approximately 12 hours, the Accounts Payable and Accounts Receivable sections of Aplos were presenting error messages which prevented use. The team identified the root...
View ArticleAplos login page returning 504 Gateway Time-out error
Feb 6, 18:54 UTCResolved - This incident has been resolved.Feb 6, 18:16 UTCMonitoring - A fix has been implemented and we're monitoring the results.Feb 6, 18:04 UTCInvestigating - The Aplos login page...
View ArticleAplos login page returning 504 Gateway Time-out error
Feb 12, 20:19 UTCMonitoring - A fix has been implemented and we're monitoring the results.Feb 12, 20:18 UTCInvestigating - The Aplos login page (https://app.aplos.com/aws/login) is currently returning...
View ArticleAplos login page returning 504 Gateway Time-out error
Feb 29, 04:49 UTCResolved - This incident has been resolved.Feb 29, 01:20 UTCMonitoring - The issue should now be resolved, we will continue to monitor the situation.Feb 29, 01:19 UTCInvestigating -...
View ArticleEvents page not loading
Apr 17, 17:30 UTCResolved - This incident has been resolved.Apr 17, 17:13 UTCInvestigating - The Aplos 'Events' page (Donations --> Events) is loading only a blank page. We are currently...
View ArticleEmails sent from Aplos aren't being delivered
Apr 19, 17:25 UTCResolved - This incident has been resolved. Undelivered emails sent from Aplos should be re-sent shortly, if they haven't already.Apr 18, 21:58 UTCInvestigating - The team has...
View ArticleEmails sent from Aplos aren't being delivered
Apr 24, 16:22 UTCResolved - This incident has been resolved, emails sent from Aplos are delivering as expected once again.Apr 23, 23:22 UTCInvestigating - The team has discovered an issue that is...
View ArticleError when logging in or creating a free trial account
Apr 26, 16:47 UTCResolved - This incident has been resolved. If you are still facing an error when logging in from the Aplos home page, please clear any of your browser's cache/cookie files that...
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